Terms and conditions

Except in relation to Corporate Account User, use of the Platform is free of cost, but DC Clean reserves the right to introduce a fee for the use of the Platform. (If we introduce this fee, you will be notified, and you can decide to continue or terminate your Account).

 

While using the Services you understand and agree that:
 

• DC Clean shall charge you any applicable taxes and any other fees that may be due for a particular use of the Service (“Charges”) for the transportation services and other services provided to you by the Delivery Partner. Payment of the Charges in such manner shall be considered the same as Charges made directly by you to the Delivery Partner and such Charges may fluctuate from time to time subject to supply and demand and any other factors;
   

• The Charges are due upon the order being placed and will be deducted from your DC Clean Wallet or preferred payment method designated in your Account;
   

• The Charges paid are non-refundable unless otherwise determined by DC Clean on a case-by-case basis;
   

• Charges quoted are in Ringgit Malaysian (RM) with applicable taxes where required by law;
   

• Any priority fee or add-on fee is voluntary, however once you select to pay those fees, they will be added into the Charges and you are obliged to pay them;
   

• DC Clean reserves all right to adjust the charges based on actual circumstances;
   

• Any application/request for service is subject to the availability of resources. In the event any application submitted is not processed, DC Clean shall inform the User by email, text message, calls, or push notifications to the mobile device or cell phone number you provide to DC Clean;
   

• DC Clean reserves its full discretion to determine whether to refund to the User the equivalent sum of the amount paid in the event DC Clean for any reason is unable to process the application/request;
   

• You may elect to cancel your request for services from the Delivery Partner at any time before the arrival of the Delivery Partner, in which case you may be charged a cancellation fee without prior notice;
   

• Receipt is issued to the User when the payment for top-up or Charges is successful. A negative balance in DC Clean Wallet may lead to the unavailability of the Services;
   

• DC Clean retains the right to suspend the processing of any transaction where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity or where you and/or the sender/recipient have breached any of the Terms in this Agreement. In such an event, you shall not hold DC Clean liable for any withholding of, delay in, suspension, forfeiture or cancellation of, any payment(s) to you.

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You can choose to pay for the Charges by the following methods:

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Cash Payment:

 

Cash payment towards the Charges shall be borne by you.

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Electronic Payment Gateways:

 

You may settle the Charges through third-party Electronic Payment Gateways. The process of the payment is subject to the confirmation from the third-party payment processor ("Payment Processor"). DC Clean is not responsible for any errors on the Payment Processor’s end. DC Clean shall not be responsible for any unauthorized use of your Electronic Payment Gateways during or after availing the Services.

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DC Clean Wallet:

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DC Clean offers you the facility to make top-up and purchase credits through DC Clean Wallet. This facility is only allowed for IN-APP service requests. DC Clean has the absolute right to revise the prices of any credit packages or credit amount/limits where applicable without giving prior notice. All credits are pre-paid and are not exchangeable, returnable nor refundable once sold unless required by the Applicable Law or otherwise determined by DC Clean at its own discretion. You may top up your DC Clean Wallet through the following means:

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• Electronic Payment Gateways:
  
  You may top-up and purchase credit through DC Clean Wallet powered by a Payment Processor. The processing of the credit of the balance in your DC Clean Wallet is subject to the confirmation from the Payment Processor. DC Clean is not responsible for any errors on the Payment Processor’s end. DC Clean shall not be responsible for any unauthorized use of your E-Wallet payment instruments during or after your top up of your DC Clean Wallet.
   

• Credit Card:
  
  DC Clean offers you the facility to make payments through a credit card enabled by Payment Gateways (“PGs”) or Payment Processors provided by any of DC Clean’s affiliates or partners or unrelated third parties. You agree and undertake to share relevant payment details including credit/debit card details (“Card Details”) with the PGs and the Payment Processors for the successful completion of payment towards total transaction amount to DC Clean and authorize the PGs and the Payment Processors to complete such transactions. In this respect, it is clarified that all PGs and the Payment Processors whose services are utilized for the purposes of the Services shall be PCI-DSS (“Payment Card Industry – Data Security Standard”) compliant. Your authorization will remain in effect as long as you maintain an Account in the Platform. In the event you delete your Card Details with the PG or the Payment Processors or if you delete your Account, the PGs or the Payment Processors will not process any further transactions initiated by you. Your authorization under this clause is subject to any other terms and conditions of the PGs and the Payment Processors. DC Clean shall not be responsible for any issue from payments via credit/debit cards. Any payment related issue, except when such issue is due to an error or fault of DC Clean, shall be resolved between you and the PGs or Payment Processors. The processing of the credit or payment, as applicable, are subjected to all applicable terms and conditions, privacy policies and other terms of applicable PGs or Payment Processors and your credit/debit card scheme in addition to these Terms. DC Clean cannot be held responsible for any errors or faults resulted from the Payment Processors.
   

• Bank-in:
  
  DC Clean shall process the application/request for top-up through bank-in only after the User's payment is cleared by the bank appointed by DC Clean and upon approval by DC Clean.