Privacy Policy

Privacy Policy for DC Clean App

Effective Date: 01 Oct 2024

At DC Clean App, we prioritize the privacy and security of our users. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your data is protected.

1. Information We Collect

We collect and store personal information necessary for providing you with a seamless booking experience and improving our services. The following data may be collected during account registration, booking processes, or app usage:

Username: Used to create and identify your account.
Phone Number: For communication related to bookings, notifications, and customer support.
Password: To secure your account. (We store passwords in an encrypted format).
Gender: For service customization and statistics.
Email Address: For account verification, booking confirmations, and communication about our services.
User Address & Location: Necessary for scheduling and providing cleaning services at your requested location.
Device Token & ID: To enable push notifications feature.

2. How We Use Your Information

We use the data we collect to enhance your experience on our platform, process bookings, and improve our services. Specifically, we use your information in the following ways:

To create and manage your account.
To facilitate service bookings and manage your appointments.
To send booking confirmations and updates via email or push notifications.
To provide customer support and respond to your inquiries.
To analyze usage patterns and improve our app functionality.
To customize services based on your location and preferences.

3. Data Storage and Security

We implement industry-standard security measures to protect your personal information against unauthorized access, loss, or misuse. The data you provide is stored securely on our servers, which are protected by encryption and regularly monitored.

We use encrypted protocols to store sensitive information such as passwords. However, while we strive to protect your personal information, no method of transmission over the internet is 100% secure.

4. Sharing Your Information

We do not sell or rent your personal data to third parties. Your information may be shared with third-party service providers only in the following circumstances:

To facilitate bookings, such as sharing your address with cleaning professionals.
With service providers who assist us in app operations, payment processing, and customer support, subject to confidentiality obligations.
When required by law or to protect our legal rights.

5. Your Rights and Choices

You have the right to access, update, or delete your personal information at any time. You may also:

Update your account details: You can modify your username, phone number, gender, or email address via the app’s settings.
Request deletion of your account: You can request to delete your account and associated data by contacting customer support.
Opt-out of marketing communications: You can unsubscribe from promotional emails by following the instructions provided in the email.

6. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience, collect app usage data, and track performance. You can choose to disable cookies through your browser settings, but this may affect the functionality of the app.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. Once your account is deleted or becomes inactive, we will securely delete or anonymize your personal data unless required by law to retain it.

8. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. If we make any changes, we will notify you through the app or via email, and the updated policy will be posted on our website. Your continued use of the app after any changes indicates your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data, please contact us at:

Email: dcmgmtmarketing@gmail.com
Phone: +6019-7000737

This Privacy Policy ensures transparency and protection of your personal information. Please review it periodically for updates.